Do you wonder why you do not receive responses to your email inquiries? It is pretty common to get inquiries asking me what I think about not receiving responses. At all.
Before responding, however, I always tend to notice when their inquiries to me do not even include the very basics that can lend to their credibility and legitimacy. So with the exception of making it clear you feel your time is more valuable than mine , why wouldn’t you get a response?
I can honesty admit that there are emails I do not respond to. Just because an email lands in my inbox does not guranteee a response. And, I know I am not alone in that approach.
Not integrating the proper email etiquette could mean the difference of getting a response or not.
Who needs Business Email Etiquette?
I get emails asking me that too — but more in the way of making a statement. Each and every person who is online, using technology for commercial gain, should seriously consider deploying basic email skills and practices.
Business Email Etiquette is simply a set of guidelines that help you to:
- Use technology properly so you don’t look as though you are fish out of water and so that you are taken seriously. To not make these efforts can cause a perception of lack of education, that you are lazy and possibly even inconsiderate.
- Understand that regardless of how you run your life, your business email is not all about you and what you are willing to do or not when using it. That train of thought will impact your bottom line. What does that imply about you as a business partner or customer? You really need to think about how your email activities and efforts (or lack thereof) will be perceived by those you want to do business with.
- Communicate with clarity and courtesy so that you are a pleasure to communicate with. Someone who is efficient and can be counted on. The last thing you want is for contacts to cringe when they see your name in their inbox! And, believe me — they do cringe!
Underestimating the Power of Communication Skills
I still see many who are online for business, who by virtue of their email activities, are perceived as though they are unable to communicate with the written word. Their emails appear demanding and terse because they refuse to integrate simple courtesies that only take a moment to include. Most do not realize this cause and effect.
A reader of this blog emailed me with this same dilemma. She stated she would no longer respond to coworkers who emailed her without any basic business email courtesies in place. She felt she was being bossed around and that some of her coworkers were being rude. I understand her frustration, however, on the job you cannot ignore coworkers.
Instead I suggested that she lead by example and show them how to email properly. She then will be seen as a team player and professional communicator. That’s called job security!
Those who feel courtesy is not important in their emails probably do not realize there are those of us who are making the determination as to what they will be like to do business with. That fact is that true professionals take the time, make the time, to be courteous — all the time.
Professionalism: It’s NOT the job you DO, It’s HOW you DO the job.