Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what … [Read more...]
Business Email Away Message Etiquette Tips
At this time of year lots of business folks are out of the office. Many using that extra vacation time to visit family for the Holidays. I am seeing an increase in notices from partners and providers about … [Read more...]
Business Email Inquiries: Addressing the Unknown
To Whom it May Concern strikes again! Yes, I've written about this before -- and now it is time for a reminder. I run both of my email etiquette blogs based on what I see in my day-to-day email activities and … [Read more...]
Understanding Undeliverable and Returned Emails
Do you get undeliverable email returns or bounce-backs and are unsure what they would mean. You are not alone! I get asked about this quite often so I thought I would share with you information on how to decipher … [Read more...]
“Out of Office” Auto-spam
The problem with "Out of Office" autoresponder messages is they are not selective. They go out to everyone who emails you -- including every site/service you have made the choice to subscribe to -- whether your … [Read more...]