perceptions

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  In the Office | Style and Substance

  You Know What Happens When You Assume?

  Updated:October 22, 2025
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  Customer Service Issues | Style and Substance

  Inefficient Email Communicators

  Updated:October 8, 2025
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  Common Courtesy | Essentials | Style and Substance

  Business Email + Assumptions = Not good.

  Updated:September 24, 2025
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  Essentials | In the Office

  Personal Email on Company Time?

  Updated:September 10, 2025
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  Common Courtesy | Style and Substance

  Business Customer Email: When the Bee Stings Give Them Honey

  Updated:September 3, 2025
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  Essentials | In the Office | Q and A

  “Unnecessary” Business Thank You Emails?

  Updated:August 6, 2025