Have you run into emailers who ignore what you have requested to only reply with additional demands? Or how about those emails with questions requiring answers and if you do get a reply the questions are ignored. If these contacts were … [Read more...]
Do You Understand GDPR and Your Email Data Collection?
If you are like anyone online this week you've been inundated with a constant barrage of emails asking you to reconfirm your subscription intent and/or to review privacy policies. Privacy is the Topic of the Day This is all thanks to the EU's … [Read more...]
What Does Your E-mail Address Say About You?
Part of running a business is building your brand. Your brand is what will be the recognizable impression of what your business offers, is about and stands for. Branding goes far beyond just making sure that you have a cool logo. Everything you … [Read more...]
Emailing Others With Your Technology Assumptions
Being I have a handful of websites, it is inevitable that I will receive emails where the Senders are assuming something about me or one of my sites. Some of these assumptions are improperly accusatory and based on little to no actual knowledge or … [Read more...]
E-mailing on Company Time
It Should Go Without Saying... But yep, I have to say it. When it comes to e-mail activities while on the job, using company equipment and connectivity, your time on the job should not be spent dilly-dallying on socials or websites. Nor should … [Read more...]
Forums & Blogs Not the Place to be Incognito
When it comes to forums, blog comments or message boards, using a nick-name or "handle" is an accepted practice. Many times these nick-names reflect your industry, hobby or interests. In these venues that is just fine for personal discussions -- … [Read more...]
Business E-mail Etiquette Resolutions for 2018
You new it was coming, right? Resolutions abound at this time of year. The fact is none are as important as those that can enhance your business success! That is why every year I review and revise this post to give you a running start (or a needed … [Read more...]
Using Quotation Marks for Emphasis?
A site visitor writes: Is it acceptable to emphasize a point in an email with quotes? For example: The people on the Board are "elected" not appointed. Anything you can do to ensure your intent and the meaning of your comments come through as … [Read more...]
Before You Click Submit…
Every contact you have using your business email address will reflect on your business. Even contacts you may not know very well or who may see you on a forum or discussion thread may be a future customer. You just never know. Webforms Count … [Read more...]
Adding Emphasis Without Shouting (and Embarrassing Yourself)
Has this ever happened to you? You check your email and there awaits an email with select text in caps. Then, parts of the text are actually changed to the color red! What are they so upset about? What did I do, didn't do, say, didn't say? … [Read more...]
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