Has this ever happened to you? You check your email and there awaits an email with select text in caps. Then, parts of the text is actually changed to the color red! What are they so upset about? What did I do, didn't do, say, didn't say? They … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
What about CAPS in the SUBJECT: Field?
Email etiquette suggests that all caps should not be used as it gives the impression that you are raising your voice. Most times caps are viewed in one of two ways; as adding strong emphasis or being lazy. With that said, should not using all caps … [Read more...]
Email From: Field Display Matters!
I get emails from other business onliners where the From: field is not set up properly or to its full advantage. Every day. Two this morning which prompted this post. Why is the From: field so important? From branding to perceptions, those you … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Business E-mail Etiquette = $$$
Yes, you can make money by integrating business e-mail etiquette skills into your day to day business communications! I am specifically targeting those of you who are unaware that business e-mail requires skill acquisition. That there is … [Read more...]
Business Email: When the Bee Stings Give Them Honey
Rational or Reactional? How do you handle customers who send terse emails that make you wonder why so angry so quickly? Could be they do not realize how they sound. Or they could be intentionally rude. Regardless of their motive, in most cases … [Read more...]
How to “Cold Call” Through Websites
I have a bunch of sites and therefore I get a lot of email through my contact forms. It is amazing to me the lack of attention and detail in many of the inquiries that I receive. Today I'll share with you the dos and don'ts of making first … [Read more...]
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