Discretion: Freedom to act or judge on one's own Knowing how to avoid embarrassment or distress Refined taste; tact The power of making free choices unconstrained by external agencies The trait of judging wisely and objectively Okay, so … [Read more...]
Dr., Mr., Ms., Mrs., First Name, Last Name
This is one of the topics I get contacted about most. How the heck do you address contacts you don't know in a business e-mail? The Simple Answer: It all depends on your relationship and if or how well you know the person. The Extended … [Read more...]
5 Reasons Why Your Business Emails Receive No Replies
I probably get more e-mail than most. I have numerous websites, clients and more business social profiles, to be honest, than I can handle. So, I'm pretty busy. As of late I found that I really don't have the time, or the inclination to make the … [Read more...]
Business Support Ticket Etiquette
Let's define the word support so we are all on the same page: SUPPORT: n. something providing immaterial assistance to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or … [Read more...]
Be Leery of Links Even in Business E-mails
One of the most common ways to get intrusive files, spyware, adware, worms or bad cookies on your computer is clicking on links in e-mails that take you where you didn't intent on going. The senders of these type of e-mails are very sneaky while … [Read more...]
Business Email Etiquette Builds Relationships
By taking the time to integrate basic Business E-mail Etiquette best practices, you stand a much better chance of building long term profitable and mutually respectful relationships. Let's face it, business leaders are leaders because they know … [Read more...]
Business E-mail and TANSTAAFL
When I first went online well over a two decades ago, TANSTAAFL was the first acronym I ran into that I had no idea what it meant. Most know about the commonly used acronyms like LOL (Laugh Out Loud) and FYI (For Your Information). There are a … [Read more...]
Is BCc: Impolite and Sneaky?
In a recent conversation with one of my clients, they mentioned that they felt the use of the BCc: field was not polite -- and sneaky. This client was refereeing to an e-mail where he was copied in the BCc: field of an e-mail that was not a mass … [Read more...]