Many believe that e-mail is instantaneous. Depending on the current network status many times e-mail is pretty darned quick. But there will be times, due to network traffic or geographic issues that will cause e-mail to take longer, sometimes … [Read more...]
Business E-mail: Thank You; You’re Welcome
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Believe it or not many folks have relay to me that they are so pleasantly surprised to get a "thank you" that they want to thank the sender for actually … [Read more...]
Business Texting Kiss of Death
Yes, texting is convenient. Yes, we use texting with family and friends without a thought as to the time of day or whether it is okay. But don't make the same mistake with your "business" texts. Texting day or night or on weekends (without … [Read more...]
It’s Not Flattering Being Chicken Little
For business success in general on or off-line, how you are perceived when the #&$* hits the fan, gives those who do business with you a window into how you handle challenges and unexpected situations. Recently I had the pleasure of helping … [Read more...]
Email Received in Error?
What if you receive an email that you believe was not intended for you? Should you reply asking the Sender if they meant to Cc: you in the email? Does it make a difference if you were erroneously added to the Cc: field vs. the To: field? In this … [Read more...]
Arrogant Auto-responders?
A site visitor wrote... I was the recipient of yet another "email" faux pas, the automatic reply, one that has not been carefully checked before the "enter" key was struck, to whit: I sent an email requesting information for an article. I received, … [Read more...]
Email Follow Up Subject: Field Attention Getters
Do you need a response to a previous e-mail and want to do a follow-up but are unsure how to make a point that you really really need a response? First, if you are frustrated due to a lack of response consider whether picking up the phone and … [Read more...]
Are Your E-mail Reply Time Expectations Unreasonable?
Do you expect those you e-mail to stop everything and respond -- like now? Are you one of those folks who after sending an e-mail, if a response is not received within an hour, you pickup the phone and ask "Didn't you get my e-mail?" If someone … [Read more...]