Many believe that e-mail is instantaneous. Depending on the current network status many times e-mail is pretty darned quick. But there will be times, due to network traffic or geographic issues that will cause e-mail to take longer, sometimes several hours or more to get to the other side. Regardless of how speedy that e-mail […]
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Believe it or not many folks have relay to me that they are so pleasantly surprised to get a “thank you” that they want to thank the sender for actually having the courtesy to thank them! It appears […]
Yes, texting is convenient. Yes, we use texting with family and friends without a thought as to the time of day or whether it is okay. But don’t make the same mistake with your “business” texts. Texting day or night or on weekends is not something you do when it comes to your business relationships. […]
For business success in general on or off-line, how you are perceived when the #&$* hits the fan, gives those who do business with you a window into how you handle challenges and unexpected situations. Recently I had the pleasure of helping someone who was having issues getting their e-mail on their “crackberry”. And, boy […]
What if you receive an email that you believe was not intended for you? Should you reply asking the Sender if then meant to Cc: you in the email? Does it make a difference if you were erroneously added to the Cc: field vs. the To: field?
A site visitor wrote… I was the recipient of yet another “email” faux pas, the automatic reply, one that has not been carefully checked before the “enter” key was struck, to whit: I sent an email requesting information for an article. I received, in part, the following automated reply: “… it might take some time […]
Do you need a response to a previous e-mail and want to do a follow-up but are unsure how to make a point that you really really need a response? First, if you are frustrated due to a lack of response consider whether picking up the phone and actually having a person-to-person discussion may be […]