You've been communicating with an associate or coworker and need a response. You send a follow-up but -- crickets. This is a situation that we all have to struggle with on a pretty regular basis. Getting Non-Responders Attention The best … [Read more...]
Are Your Business Emails Being Ignored?
Okay, first let's look at the formal definition of "ignore:" ig-nore To refuse to pay attention to; disregard. The definition in of itself does not indicate that the ignoring is personal. In most cases, if it is any consolation, your email … [Read more...]
Business E-mail: Thank You; You’re Welcome
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Believe it or not many folks have relay to me that they are so pleasantly surprised to get a "thank you" that they want to thank the sender for actually … [Read more...]
When and How to Specifically Ask for a Response
If someone expects a reply to an email, should it be stated in the email? And, what about a general email that has been addressed to a large group for informational purposes -- do these emails require a reply? Or what if you don't want a reply -- as … [Read more...]
E-mailing on Company Time
It Should Go Without Saying... But yep, I have to say it. When it comes to e-mail activities while on the job, using company equipment and connectivity, your time on the job should not be spent dilly-dallying on socials or websites. Nor should … [Read more...]
Email Received in Error?
What if you receive an email that you believe was not intended for you? Should you reply asking the Sender if they meant to Cc: you in the email? Does it make a difference if you were erroneously added to the Cc: field vs. the To: field? In this … [Read more...]