Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following … [Read more...]
Manners During Support Chats
We've become accustomed to using chats for business and customer service communications. In some cases I think we forget that there are human beings -- on both sides. When I go to a site with a chat feature, … [Read more...]
Tone is Everything in Business Email
After the obvious importance of spellchecking, proper grammar and sentence structure - next comes tone. You can have all those variables correct and still underestimate the importance of setting the proper tone in … [Read more...]
Don’t Fall for the Terse Trap
Life is crazy, right? Business is busy. When life and business stress collide, some tend to get terse. I've seen a trend where the frustration that comes with that is seeping into business emails. Increasingly … [Read more...]
How to Handle Profanity is Business Communications
Why do some use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender's character, professionalism and, yes, education. When it … [Read more...]
Office Email “Gunfights”
In the cowboy movies gunfights usually end when there is only one person left standing. Office gunfights are a bit different. While not life threatening they can have a negative impact on careers. You know what I … [Read more...]