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Business Email and Technology Etiquette

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  • Business email "gunfights."
    Customer Service Issues | In the Office | Style and Substance

    Office Email “Gunfights”

    Hours Updated:July 15, 2026

    Read More... Office Email “Gunfights”Continue

  • Why empathy in business emails matters.
    Common Courtesy | Style and Substance

    Business Email & Empathy

    Hours Updated:April 1, 2026

    Read More... Business Email & EmpathyContinue

  • Avoid one line replies in your emails.
    Common Courtesy | Essentials | Style and Substance

    How to Keep Courtesy in Your Ongoing Business Email Conversations

    Hours Updated:January 28, 2026

    Read More... How to Keep Courtesy in Your Ongoing Business Email ConversationsContinue

  • Don't make assumptions -- always ask first.
    Common Courtesy | Essentials | Style and Substance

    Business Email + Assumptions = Not good.

    Hours Updated:September 30, 2026

    Read More... Business Email + Assumptions = Not good.Continue

  • Always respond in business emails with courtesy.
    Common Courtesy | Style and Substance

    Business Customer Email: When the Bee Stings Give Them Honey

    Hours Updated:September 3, 2025

    Read More... Business Customer Email: When the Bee Stings Give Them HoneyContinue

  • With Your Business Email, Words and Tone Matter
    Essentials | Style and Substance

    Tone is Everything in Business Email

    Hours Updated:July 23, 2025

    Read More... Tone is Everything in Business EmailContinue

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