A Site Visitor Writes: I forwarded a certain photograph to a group of people I work with inside and outside my firm. One of the people on the email list replied to the whole list (whom she did not know) that the photo was a fake. She also stated … [Read more...]
Office E-mail “Gunfights”
In the cowboy movies gunfights usually end when there is only one person left standing. Office gunfights are a bit different. While not life threatening they can have a negative impact on careers. You know what I am talking about. E-mail … [Read more...]
Emailing Others With Your Technology Assumptions
Being I have a handful of websites, it is inevitable that I will receive emails where the Senders are assuming something about me or one of my sites. Some of these assumptions are improperly accusatory and based on little to no actual knowledge or … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Business Email: When the Bee Stings Give Them Honey
Rational or Reactional? How do you handle customers who send terse emails that make you wonder why so angry so quickly? Could be they do not realize how they sound. Or they could be intentionally rude. Regardless of their motive, in most cases … [Read more...]
True Professionals Give and Take E-mail Corrections with Grace
I have a bunch of websites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Many times I'm surprised I didn't catch them in the first … [Read more...]