I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Business Email: When the Bee Stings Give Them Honey
Rational or Reactional? How do you handle customers who send terse emails that make you wonder why so angry so quickly? Could be they do not realize how they sound. Or they could be intentionally rude. Regardless of their motive, in most cases … [Read more...]
True Professionals Give and Take E-mail Corrections with Grace
I have a bunch of websites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Many times I'm surprised I didn't catch them in the first … [Read more...]
Rude Business E-mails: Take Time to Cool Off Before Replying
Misunderstandings abound in e-mail. Most times due to not taking the time to make sure that the message and intent is clear, while the other side reads into the e-mail things that may not be there. When it comes to business e-mails there those … [Read more...]
Don’t Jump to Conclusions in Your Business E-mail
E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. With all the sites that I manage, unfortunately, I have had the experience of receiving e-mails containing comments or claims that I know the very same folks would not … [Read more...]
Don’t Fall for the Terse Trap!
Life is crazy, right? Business is busy. But I've seen a trend where the frustration that comes with that is seeping into folks business e-mails. Increasingly it seems blunt, terse, stressed out e-mails with demanding requests fill our inboxes. … [Read more...]