I have a bunch of websites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Many times I’m surprised I didn’t catch them in the first place. It happens to everyone. What […]
Misunderstandings abound in e-mail. Most times due to not taking the time to make sure that the message and intent is clear, while the other side reads into the e-mail things that may not be there. When it comes to business e-mails there those who in the midst of their frustration or aggravation will whip […]
E-mail makes it so much easier to boldly accuse or jump to incorrect conclusions. With all the sites that I manage, unfortunately, I have had the experience of receiving e-mails containing comments or claims that I know the very same folks would not say to my face. I’ve also had times where my initial impression […]
Life is crazy, right? Business is busy. But I’ve seen a trend where the frustration that comes with that is seeping into folks business e-mails. Increasingly it seems blunt, terse, stressed out e-mails with demanding requests fill our inboxes. “Here is a list of questions I have that I need your response on today” — […]
Just when you think you’ve seen it all! On Monday I had an individual send me the following e-mail: “Please call me immediately. I have some questions about working with you.” Then, this person’s signature file followed with all their contact information. No “Hello” or “Hi”, no thank you in advance or more information about […]
Part and parcel of effective e-mail communications is the ability to communicate with clarity — which includes ensuring that your tone is consistently relayed as the conversation is ongoing.
When I go to a site with a chat feature, I do not hesitate to use it to get my questions answered. Heck, that is what it is there for and I take advantage of it when a site is so into customer service that they offer me that level of service and opportunity to […]