Business Email Etiquette

Technology Etiquette for Professionals

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Danger, Will Robinson! Email Requesting Phone Call

Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following … [Read more...]

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Manners During Support Chats

We've become accustomed to using chats for business and customer service communications. In some cases I think we forget that there are human beings -- on both sides. When I go to a site with a chat feature, … [Read more...]

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Tone is Everything in Business Email

After the obvious importance of spellchecking, proper grammar and sentence structure - next comes tone. You can have all those variables correct and still underestimate the importance of setting the proper tone in … [Read more...]

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Don’t Fall for the Terse Trap

Life is crazy, right? Business is busy. When life and business stress collide, some tend to get terse. I've seen a trend where the frustration that comes with that is seeping into business emails. Increasingly … [Read more...]

Business Email Etiquette

“It’s what you learn after
you know it all that counts.”
~ John Wooden

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