I have a bunch of sites and therefore I get a lot of email through my contact forms. It is amazing to me the lack of attention and detail in many of the inquiries that I receive. Today I’ll share with you the dos and don’ts of making first contact through a business’ website. 5 […]
I also wrote about this on my everyday email etiquette website, [email protected], because it is just that important. For you, from a business POV, I’m including examples of business related tricksters that attempt to get your login info and infect your systems. What You Don’t Know Can Hurt Your Business Spammers have always had to […]
There is no way around the fact that your customer’s inboxes are jammed with junk they did not ask for, do not want and inevitably do not read. Do your best to not contribute to that clutter by sending out your properly structured emails to those who you know want them and are open to your message.
Every single company wants a good customer survey that will successfully help them in gaining their clients’ input and feedback. Unfortunately, not many understand the subtle nuances that can stop them from being ignored, deleted, or, worse, marked as spam. Customers tend to avoid surveys and, ironically, that often happens when they’re satisfied with your […]
This is one of the topics I get contacted about most. How the heck do you address contacts you don’t know in a business e-mail? The Simple Answer: It all depends on your relationship and if or how well you know the person. The Extended Version: If you don’t know them at all or very […]
I probably get more e-mail than most. I have numerous websites, clients and more business social profiles, to be honest, than I can handle. So, I’m pretty busy. As of late I found that I really don’t have the time, or the inclination to make the time, to respond to e-mails where the Sender clearly […]