A site visitor was curious and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending emails to team members (or customers) of different elasticities and nationalities? Or, in our global … [Read more...]
Danger, Will Robinson! Email Requesting Phone Call
Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following email: Please call me immediately. I have … [Read more...]
Be Annoying = No New Business
Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what may be unintended … [Read more...]
Manners During Support Chats
We've become accustomed to using chats for business and customer service communications. In some cases I think we forget that there are human beings -- on both sides. When I go to a site with a chat feature, after reviewing the site thoroughly, … [Read more...]
Business Website Etiquette?
Yes, there are Etiquette considerations when it comes to websites. Basically Etiquette is just another word for best practices, right? In this case it's called customer service. Customer Service Involves Both Sides Today we'll talk about the … [Read more...]
Business Email Etiquette and Technology Tips for 2020
Resolutions abound at this time of year. In this case I prefer to call them tips. We aren't really resolving to do anything, we just need a little nudge on what we can do better. Who isn't interested in tips that can enhance your business … [Read more...]
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