With every business email you have the opportunity to make a positive impact. To impress and to let your contacts know you are the one to trust with their hard earned dollars. The onus is on you, as the author, to make sure that the intent and … [Read more...]
Guidelines for Forwarding Business Emails
Forwarding of emails is a topic I am contacted about regularly. And, one which also causes misunderstandings, inefficiencies and sometimes hurt feelings. Business vs. Personal Forwarding What do you do about a customer that forwards politically … [Read more...]
10 Business Email Subject: Field Tips
Many in the business world underestimate the email Subject: field. With email being relied on more than ever -- your Subject: field is even more important. For clarity in, and organization of, your email communications. This one field can impact … [Read more...]
Style and Tone Matter Even More During Hard Times
Especially now. A little story to share with you today... Some believe it is business as usual. Maybe they are not impacted by the shutdowns or lack of income -- and hope for the future. Could be they are terse and lack empathy because they … [Read more...]
Business Email Tips During COVID-19
At this point who hasn't received the unending stream of COVID-19 emails from those businesses we work with? Each trying to relay their concern and intimating that they understand what their customers are going through. What I've noticed is that … [Read more...]
Internal Business Signature Files?
Should you have a different signature file for internal communications versus more formal emails with customers, partners and associates? Most definitely. Your coworkers do not need your phone number, contact information or alphabet soup … [Read more...]
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