After the obvious importance of spellchecking, proper grammar and sentence structure - next comes tone. You can have all those variables correct and still underestimate the importance of setting the proper tone in your business email … [Read more...]
You Are Bold When You Bold in Your Email
I still get contacted on this topic on a pretty regular basis. Mostly from folks who bolded some text here or there and are surprised at the response they received. The common excuse being I was just highlighting a statement or adding a "little … [Read more...]
Etiquette When Refusing Email Return Receipts (RR)
Earlier this week I received an Return Receipt request or RR. This is the first in a very long time. Turns out when my email software updated, it had added new options for RRs. Which changed the "never send a return receipt" option I had checked to … [Read more...]
How to Apologize to Contacts if You are Hacked
Should you apologize if your business computers/network get an email virus that start sending out emails to all your clients? (That's called zombie computers.) Absolutely. Or what if your website gets hacked and all user email information is … [Read more...]
Eco-Sigs: Signature Files Going Green?
Have you received an email with a pro-environment statement in the email's signature file? One of my site visitors emailed about this trend stating: I don't appreciate preachy greenies telling me what to do. He wondered if it is proper to add … [Read more...]
Business Email Inquiries: Addressing the Unknown
To Whom it May Concern strikes again! Yes, I've written about this before -- and now it is time for a reminder. I run both of my email etiquette blogs based on what I see in my day-to-day email activities and by what visitors ask about. … [Read more...]
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