Should you have a different signature file for internal communications versus more formal emails with customers, partners and associates? Most definitely. Your coworkers do not need your phone number, contact information or alphabet soup … [Read more...]
Business Email Cc: Use
There's a lot more Cc'ing going on now that folks are working from home. Time for a refresher. Originally known as Carbon Copy back in the day of typewriters, Cc: is now referred to as Courtesy Copy. So, when is it appropriate to use the Cc: … [Read more...]
Working from Home, Business Email and Discipline
Telecommuting is nothing new. However, with the expanding closures due to COVID-19, many businesses are requiring that employees work from home. All in an effort to prevent unnecessary exposure. But what if you've never worked from home before, … [Read more...]
Email Informality and Mistakes in Judgment
How we handle email errors, whether they be in judgment or oversights once we discover they have been made, is what separates the professionals from the rest. For business email in particular, the biggest mistake made is simply not paying attention … [Read more...]
Online Copyright Refresher
The practice of stealing text and images from emails and websites is a common occurrence. I've received several emails about what are the online copyright "rules", so here's the run down. (Hint: Everything is not public domain.) Copyright … [Read more...]
Business Email Confidentiality and Trust
Running a successful business and forming long-term mutually respectful partnerships and relationships depends on trust. Both sides need to trust that the other has their best interests at heart. Each needs to know that their relationship is … [Read more...]
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