You make a new contact and start sending arbitrary email attachments. You mean well -- you want them to have all your information. However, in a business environment to do this without notice could be viewed as inconsiderate. Why you ask? To … [Read more...]
Address Blocks in Email?
A site visitor writes: What is the proper etiquette for an address block in an email? My boss is rather electronically illiterate and would like all letters sent by email to have a formal address block at the top. My coworkers and I feel this wastes … [Read more...]
Should I ask for a reply to my emails?
A site visitor writes: If someone expects a reply to an email, should it be stated in that email? And, what about a general informative email that has been addressed to a large group for informational purposes? If you have a deadline and require … [Read more...]
No Need for Email Etiquette Training
I ran across a article that reflected 60-70% of businesses do not offer any sort of email etiquette training. When I saw that, I wasn't really surprised. No wonder so many employees, customer service reps and business owners do not integrate proper … [Read more...]
How Long Should Business Emails Be?
The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
Initial Email = Initial Perception
When completing a contact form or when sending an email inquiry, never underestimate the power of perception! The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your … [Read more...]
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