Back in the day, flaming was initially a term used to describe what would happen if you broke established online guidelines. Being "flamed" described the type of emails you could expect to receive pointing out the … [Read more...]
Why You Should Down-edit Email Responses
Recently, I was complimented twice about how I respond to emails. This is because I down-edit. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just … [Read more...]
Do You Cc: the Sender if You Forward Their Business Email?
Last month I did a post on who should you To: and Cc: in your business emails. With that a couple folks emailed me asking whether Cc:'ing the original sender is required if you are forwarding their email that was … [Read more...]
Business Email and Spelling Names Correctly
Every so often I am asked for advice on how to handle the incorrect spelling of names. Most prefer that their names are be spelled correctly, but are not sure how to breach the topic. Then there are those who are … [Read more...]
Is it sneaky to use BCc: in business email?
In a recent conversation with one of my clients, they mentioned that they felt the use of the BCc: field was not polite. They went on to say they thought that those who use BCc: were "downright sneaky". This … [Read more...]
Business Texting Etiquette: 10 Tips for Professionals
Smartphones have taken over as the primary business communication tool. Can you imagine running your business without one? Me neither. With that amount of use and dependence, however, comes situations and … [Read more...]
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