Earlier this week I received an Return Receipt request or RR. This is the first in a very long time. Turns out when my email software updated, it had added new options for RRs. Which changed the "never send a return receipt" option I had checked to … [Read more...]
How to Apologize to Contacts if You are Hacked
Should you apologize if your business computers/network get an email virus that start sending out emails to all your clients? (That's called zombie computers.) Absolutely. Or what if your website gets hacked and all user email information is … [Read more...]
Eco-Sigs: Signature Files Going Green?
Have you received an email with a pro-environment statement in the email's signature file? One of my site visitors emailed about this trend stating: I don't appreciate preachy greenies telling me what to do. He wondered if it is proper to add … [Read more...]
Business Email Inquiries: Addressing the Unknown
To Whom it May Concern strikes again! Yes, I've written about this before -- and now it is time for a reminder. I run both of my email etiquette blogs based on what I see in my day-to-day email activities and by what visitors ask about. … [Read more...]
How to Handle Profanity is Business Communications
Why do some use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender's character, professionalism and, yes, education. When it comes to business email, the words … [Read more...]
Business Email Cc: Use
Originally known as Carbon Copy back in the day of typewriters, Cc: is now known as Courtesy Copy. So, when is it appropriate to use the Cc: feature in your business email? Use Cc: with Discretion From what I see, using Cc: is a … [Read more...]
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