Funny how so many want to trivialize proper e-mail practices. E-mail is informal (very), e-mail is just a tool; why take e-mail so darned seriously?
Whenever I kindly correct someone or discuss something that they need to be aware of so that they are perceived positively, which is critical when it comes to business e-mails, I generally get an excuse…
- “I know you — those details don’t matter!” So those you know are not worth the very little minuscule effort required to communicate with clarity and courtesy. Nice. Showing courtesy and making sure your tone is not terse is only for strangers?
- “You’re being nit-picky! A greeting doesn’t make a hill of beans of a difference!” Well, a greeting does make a difference. It sets the tone and shows courtesy for the person you are communicating with. Do you call business associates on the phone and the moment they answer blurt out what you want and need to be done then hang-up?
- “I don’t want to have to resize photo attachments — that’s a hassle!” Because you don’t want to learn something as easy as resizing photos, others have to deal with your multi-meg attachments? One has to wonder about folks who are unwilling to improve their skills and learn new things.
The above are reactions sent to me this past week. All the issues mentioned only required just a bit of extra effort. Extra effort that takes negligible time but reflects an immense understanding of how to use e-mail (and technology) properly while reflecting courtesy for those one communicates with.
Your e-mail is you! It speaks volumes about who you are, what you feel is important and the effort you are willing to make for others. Choose to not show courtesy; choose to not use technology properly; choose to remain ignorant when it comes to the skills that are required to participate in an arena you are obviously underestimating, and all the excuses in the world will not change how your are perceived.
Online, perception is the only reality!