In the cowboy movies gunfights usually end when there is only one person left standing. Office gunfights are a bit different. While not life threatening they can have a negative impact on careers. You know what I am talking about. E-mail … [Read more...]
Stay Away from Sarcasm in Business E-mail
Sarcasm with the written word is skill; a skill many of us do not have. The problem is using sarcasm in your business e-mail can be incorrectly perceived as being rude, terse or worse. If you are not careful, that sarcasm can be amplified by a … [Read more...]
How to Write Succinct, Efficient and Effective Emails
Your business e-mails are not the venue for rambling random unorganized questions or your latest overly wordy sales pitch or manifesto. In business time is money and efficiency matters. Study after study proves out that long e-mails do not get … [Read more...]
BEWARE: Red Means Red!
Today's Tip is a Short and Sweet Reminder! In the last several weeks, I've received emails asking what is meant when an email is received with only certain text purposely changed to red. How mad are they? Why use red? How should I … [Read more...]
Using Quotation Marks for Emphasis?
A site visitor writes: Is it acceptable to emphasize a point in an email with quotes? For example: The people on the Board are "elected" not appointed. Anything you can do to ensure your intent and the meaning of your comments come through as … [Read more...]
Why You Should Down-edit Instead of Top Post in Email Responses
I was complimented twice recently about how I respond to emails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. One commenting that they knew exactly … [Read more...]