A site visitor writes: If someone expects a reply to an email, should it be stated in that email? And, what about a general informative email that has been addressed to a large group for informational purposes? If you have a deadline and require … [Read more...]
No Need for Email Etiquette Training
I ran across a article that reflected 60-70% of businesses do not offer any sort of email etiquette training. When I saw that, I wasn't really surprised. No wonder so many employees, customer service reps and business owners do not integrate proper … [Read more...]
How Long Should Business Emails Be?
The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
Initial Email = Initial Perception
When completing a contact form or when sending an email inquiry, never underestimate the power of perception! The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your … [Read more...]
Are Your Business Emails Being Ignored?
Okay, first let's look at the formal definition of "ignore:" ig-nore To refuse to pay attention to; disregard. The definition in of itself does not indicate that the ignoring is personal. In most cases, if it is any consolation, your email … [Read more...]
Business E-mail Etiquette Resolutions for 2019
You new it was coming, right? Resolutions abound at this time of year. The fact is none are as important as those that can enhance your business success! That is why every year I review and revise this post to give you a running start (or a needed … [Read more...]
Business Holiday Thank You Notes
I received several questions about this topic this week. Here's a post that I updated for you that covers the topic of Business Holiday Thank You Notes! A site visitor writes: I would like to know the etiquette on thank you notes when it comes … [Read more...]
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