Common sense dictates that not using profanity and terms that may be seen as possibly offensive is wise. Even more so in today's online environment. You have to be extremely careful that you do not use terms that may be misconstrued by someone, … [Read more...]
Business Email Etiquette & Website Forms
Having several websites, I receive inquiries daily. Some clearly do not seem to be from a business professional. But it turns out they are. Or they think they are? These are folks asking questions or looking for my professional assistance. … [Read more...]
Business Courtesy and Email Attachments
You make a new contact and start sending arbitrary email attachments. You mean well -- you want them to have all your information. However, in a business environment to do this without notice could be viewed as inconsiderate. Why you ask? To … [Read more...]
Address Blocks in Email?
A site visitor writes: What is the proper etiquette for an address block in an email? My boss is rather electronically illiterate and would like all letters sent by email to have a formal address block at the top. My coworkers and I feel this wastes … [Read more...]
Should I ask for a reply to my emails?
A site visitor writes: If someone expects a reply to an email, should it be stated in that email? And, what about a general informative email that has been addressed to a large group for informational purposes? If you have a deadline and require … [Read more...]
No Need for Email Etiquette Training
I ran across a article that reflected 60-70% of businesses do not offer any sort of email etiquette training. When I saw that, I wasn't really surprised. No wonder so many employees, customer service reps and business owners do not integrate proper … [Read more...]
How Long Should Business Emails Be?
The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
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