As my regular readers know if you boil down email etiquette to one word, it's courtesy. Taking the time and paying attention to details so that you are doing your best to think of others -- not just yourself or what you are willing to do at any … [Read more...]
Business Email is All About the Details — and Trust
The details that create a positive business impression are so very important to those who rely on email as part of their daily business activities. The very same details that are crucial to building trust in new and ongoing business relationships. … [Read more...]
Business Email Away Message Etiquette
It's summer and everyone is making their vacation plans! (What's a vacation?) Almost every day I receive notices from partners and providers of their availability or unavailability. Email autoresponders, also known as automatic replies or … [Read more...]
Adding Emphasis Without Shouting (and Embarrassing Yourself)
Has this ever happened to you? You check your email and there awaits an email with select text in caps. Then, parts of the text is actually changed to the color red! What are they so upset about? What did I do, didn't do, say, didn't say? They … [Read more...]
Little Details: Spelling Names Correctly
Several site visitors have asked for advice in regard to the incorrect spelling of their names by those who email them. They are concerned that their names are being spelled wrong, (or they are being addressed by a version of their name they simply … [Read more...]
New Email Etiquette Workshop
I get emails almost every day asking for a class or seminar. Even have folks who want to fly me in to do a presentation. How boring would that be? Me standing in front of a room of people talking about email etiquette best practices with a … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
What about CAPS in the SUBJECT: Field?
Email etiquette suggests that all caps should not be used as it gives the impression that you are raising your voice. Most times caps are viewed in one of two ways; as adding strong emphasis or being lazy. With that said, should not using all caps … [Read more...]
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