Style and Substance

Business Email Communications, Thank You and Gratitude

Common Courtesy | Customer Service Issues | Style and Substance

Business Email: Thank You; You’re Welcome

Updated:August 2, 2024

Business Email Empathy and Concern Matters.

Common Courtesy | Style and Substance

Email Style and Tone Matter Even More During Hard Times

Updated:September 6, 2024

Business emails and small case typing.

Essentials | Style and Substance

The Truth About “i” in Business Emails

Updated:January 26, 2024

Perception is a reality in business emails.

Style and Substance

REMINDER: Initial Email = Initial Perception

Updated:January 19, 2024

Avoid emotional formatting in your business emails.

Essentials | Formatting | In the Office

Emotional Formatting in Business Emails

Updated:June 18, 2025

Internal email communication signature files.

In the Office | Style and Substance

Internal Business Signature Files?

Updated:June 18, 2025