First let's define tone: tone [tohn] noun, verb, toned, ton?ing. ?noun any sound considered with reference to its quality, pitch, strength, source, etc.: shrill tones. quality or character of sound. vocal sound; the sound made by vibrating … [Read more...]
Business E-mail Inquiries: Addressing the Unknown
To Whom it May Concern strikes again! Yes, I've written about this before -- and now it is time for a reminder. Through this site, my every-day Email Etiquette and WordPress Consultant sites I received 7 e-mails addressed "To Whom It May … [Read more...]
Business E-mail is No Place Profanity
Why is it some folks feel the need to use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender's character, professionalism and, yes, education. When it comes to … [Read more...]
How to Use Emoticons in Business Email?
Is there a place for emoticons in business emails? I've discussed this previously (Emoticons in Business Email). Since then I received several email requests for further clarification. A Right or Wrong Way to Use Emoticons? The basic guideline … [Read more...]
Jumping to Conclusions = Poor Impression
It happens every day... Business onliners think they know what someone means based on how they choose to interpret the words in an email. They jump to a conclusion, many times incorrectly. That then leads to strained relationships and even … [Read more...]
Business Email — First Contact; First Impression
When you make first contact with a potential new customer or employer, a first impression is made. That impression may very well determine even if you get a response. The last thing you want to do is squander this one-time opportunity! Your … [Read more...]