A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big … [Read more...]
Including Your Signature in Your Signature?
A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line … [Read more...]
Think Twice Before Replying to All
When do you use Reply to All on a mass e-mail where numerous contacts are listed in the To: field? In most cases you don't use Reply to All -- you only reply to the Sender. For business e-mails, unless you know that your reply is necessary for … [Read more...]
E-mail Etiquette and Shared Workstations
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second … [Read more...]
No Shift Key Questions & Doubts
Typing in all lower case in your business communications looks amateurish and reflects a possible lack of education and professionalism. This topic was previously debated on an earlier post about typing in all lower case. Some are of the opinion it … [Read more...]
Should You Send a Virus Apology to Customers?
Should you apologize if your business computers/network get an e-mail virus (zombie computers)? that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not happen … [Read more...]