Do not kid yourself... We do it off-line when we meet someone new or see a person walking down the street. Perceptions are made and are a natural reaction to what we see, feel and hear. How you communicate online has the very same … [Read more...]
Business E-mail Bullies
A site visitor writes: Could you please evaluate this message? The person that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. John: Where is the updated spreadsheet for this … [Read more...]
Initial Email = Initial Perception
When emailing thru a website or when sending an email inquiry, never underestimate the power of perception. The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your request. … [Read more...]
Address Blocks in Email?
A site visitor writes:What is the proper etiquette for an address block in an email? My boss is rather electronically illiterate and would like all letters sent by email to have a formal address block at the top. My coworkers and I feel this wastes … [Read more...]
Expectation of a Reply
A site visitor writes: If someone expects a reply to an email, should it be stated in that email? And, what about a general informative email that has been addressed to a large group for informational purposes? If you have a deadline and … [Read more...]
No Need for Email Etiquette Training
I read a lot, and through my travels I ran across a statement that reflected 60-70% of businesses do not offer any sort of email etiquette training. When I saw that, I wasn't really surprised. No wonder so many employees, customer service reps and … [Read more...]
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