Essentials

Please Do Change the Subject in Your Business E-mails

We all have had e-mail discussions that go back and forth -- sometimes for many e-mails. We all have also experienced those who will hit Reply and begin to discuss new unrelated topics. Or you've been part of these conversations where, and it does … [Read More...]

Emotional Formatting and Discretion in Business E-mails

My advice is sought quite regularly about what to do about a given business e-mail conflict, misunderstanding or situation. In every case I am provided one side of the story. We all know there are always two. In most cases the crux of concern … [Read More...]

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Customer Service Issues

When is a Joke Not a Joke?

A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]

Business Website Etiquette

Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]

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Business Email Etiquette Matters!

Emotional Formatting and Discretion in Business E-mails

My advice is sought quite regularly about what to do about a given business e-mail conflict, misunderstanding or situation. In every case I am provided one side of the story. We all know there are always two. In most cases the crux of concern … [Read More...]

No Sign-Off? Are You Terse or Just Rude?

Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate closing. When asking for assistance, … [Read More...]

Keep the Courtesy in Conversations

Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read More...]

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