"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it." - Dale Carnegie (1888-1955) American Educator. When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone who will be easy and a pleasure to do business with. You only have … Read More...
Too many assume an informal of a tone in their business e-mails. Yes, with those you know very well, be as informal as you like. But for all other business e-mails, you should be as formal as possible until the situation clearly dictates … [Read More...]
TOS stands for Terms of Service. Most times they are mile long pages with teeny-weenie type filled with legal mumbo-jumbo. It makes your head spin just looking at them, right? Most of us don't read those, even though we probably should make the … [Read More...]
Since when!? Recently a site visitor wrote that they had been rebuked because they used introductory salutations in their Forum postings (e.g. Hi, John! or Hi, Everybody!). This person was confused because they believed they were being nice and … [Read More...]
Customer Service Issues
A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]
Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]
Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]