Essentials

Avoiding E-mail Security Issues with Strong Passwords

I know, I know... Technology can be frustrating! Unfortunately, when faced with techie issues that users do not understand, they many times choose to trivialize these critical issues in the guise of then not having to deal with them. I see it every … [Read More...]

No Opening Greeting or Courtesy Closing?

Too many think that starting a business e-mail with a nice greeting is trivial or unnecessary. "E-mail is informal -- that stuff isn't necessary!"  You may be able to get away with that train of thought in your personal e-mails; but not with business … [Read More...]

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Customer Service Issues

When is a Joke Not a Joke?

A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]

Business Website Etiquette

Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]

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Business Email Etiquette Matters!

No Sign-Off? Are You Terse or Just Rude?

Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate closing. When asking for assistance, … [Read More...]

Keep the Courtesy in Conversations

Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read More...]

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