Essentials

No Opening Greeting or Courtesy Closing?

Too many think that starting a business e-mail with a nice greeting is trivial or unnecessary. "E-mail is informal -- that stuff isn't necessary!"  You may be able to get away with that train of thought in your personal e-mails; but not with business … [Read More...]

Good Communications and Black Coffee

"Good communication is as stimulating as black coffee, and just as hard to sleep after."~ Anne Morrow Lindbergh Don't you agree? I receive e-mails every day from various business onliners. Some are more experienced online than others -- … [Read More...]

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Customer Service Issues

When is a Joke Not a Joke?

A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]

Business Website Etiquette

Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]

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Business Email Etiquette Matters!

No Sign-Off? Are You Terse or Just Rude?

Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate closing. When asking for assistance, … [Read More...]

Keep the Courtesy in Conversations

Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read More...]

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