Essentials

The Jury is Out Subject: Lines

Do you know the importance of using the Subject: field properly? Not only for marketing purposes alone, but for positive perceptions and to ensure that your email even gets opened in the first place? Subject: fields need to be clear, concise and … [Read More...]

Emoticons in Business E-mail

Emoticons, which are thought of as sort of silly, can when used properly add clarity to your business e-mail. I don't use them very often and but when I do it is usually a winky-smiley. This is a winky-smiley: ;-) Many programs, will turn … [Read More...]

Top 5 E-mail Away Message Basics

When using away messages, especially for business, there are several things you need to consider and follow through upon so that they are useful as intended and not a nuisance: Most importantly, if your e-mail address is subscribed to any … [Read More...]

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Customer Service Issues

When is a Joke Not a Joke?

A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]

Business Website Etiquette

Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]

Asking for Help Via E-mail

Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]

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Style and Substance

Office Signature Files

Should you have a different signature file for internal communications versus more formal e-mails with customers, partners and associates?  Most definitely!  Your coworkers do not need your phone number, contact information or alphabet soup … [Read More...]

“No Need for Reply”?

A site visitor emailed that in his quest to become efficient and reduce the email volume in his inbox, he wanted to include "No Need for Reply" in his email or Subject: line.   This was his way of letting the other side know that they didn't … [Read More...]

Cultural Business Email Etiquette?

A site visitor was curios and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending e-mails to team members (or customers) of different elasticities and nationalities? Or, in our global … [Read More...]

Keep the Courtesy in Conversations

Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read More...]

Asking for Help Via E-mail

Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]

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