Business E-mail Etiquette Basics

"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it." - Dale Carnegie (1888-1955) American Educator. When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone that will be easy and a pleasure to do business with. You only have one chance to make that first impression which will be invaluable to building trust and confidence. The Business E-mail … [Read More...]
Business Essentials
Email Follow Up Subject: Field Attention Getters
Do you need a response to a previous e-mail and want to do a follow-up but are unsure how to make a point that you really really need a response? First, if you are frustrated due to a lack of response consider whether picking up the phone and actually having a person-to-person discussion may be more productive than sending a follow-up that may … [Read More...]
Thank You E-mails Do Make a Difference
Often I am asked whether you should send an e-mail reply that just has a simple "Thank You!." You could say that to be a waste of time or that you are creating an unnecessary e-mail being added to a recipients inbox. I have to wonder what type of society we live in where we have to ask if sending a Thank You e-mail is okay... If everyone were … [Read More...]
5 Tips to Get Responses to Your Business E-mails
The topic of recipients not replying fast enough (or at all) when it comes to day to day business e-mail communications is something I get contacted about on a regular basis. Being we are all inundated with requests and with our inboxes overflowing with all kinds of messages that require our attention, what can you do to help your request be one … [Read More...]
How Important are E-mail Sign-Offs?
Very! Those you communicate with will be looking at your e-mail in its entirety to determine your overall tone. For example, if you send a terse e-mail and sign-off with "Have a nice day!" then it is clear that you intended to be sarcastic and the recipient will learn a bit about the type of person you are. The point here is that without a doubt … [Read More...]
How To Suggest Business Email Etiquette?
How do you politely inform colleagues or associates who do not practice proper Business Email Etiquette that they need to bone up on the subject? Surprisingly I get asked that question several times each week. Why does that surprise me? Because I would think that business owners would have given their employees direction or policies on the … [Read More...]
In the Office…
10 Business E-mail Etiquette New Year Resolutions
Resolutions abound at this time of year. But none are as important as those that can enhance your business success, right? The last year brought … [Read More...]
Business E-mails: Merry Christmas… or not?
December 25th became an official Federal holiday in 1870 when it was signed into law by President Ulysses S. Grant. Americans have been officially … [Read More...]
Business E-mail Follow Up Concern…
A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two … [Read More...]
E-mail Etiquette and Shared Workstations
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open … [Read More...]
Is This Business E-mail Offensive?
I received the e-mail below from a site visitor asking if I found it offensive. They were clearly upset and felt the following e-mail was … [Read More...]
Style and Substance…
Including Your Signature in Your Signature?
A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After … [Read More...]
Business E-mail Open Rates on the Decline?
The main thrust of this site is to ensure that your Business E-mails are credible, intelligent and give the professional impression you need to be … [Read More...]
Business E-mail and Emphasis
I receive on average 8-10 e-mail each week asking if bolding or changing font color to red is the same a yelling or screaming. Is it the same as … [Read More...]
To eCard or Not to eCard
At this time of year, many businesses send Holiday cards thanking customers and associates alike for their business and wishing them the best for the … [Read More...]
Is This Business E-mail Offensive?
I received the e-mail below from a site visitor asking if I found it offensive. They were clearly upset and felt the following e-mail was … [Read More...]
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