"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it." - Dale Carnegie (1888-1955) American Educator. When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone who will be easy and a pleasure to do business with. You only have … Read More...
Do you know the importance of using the Subject: field properly? Not only for marketing purposes alone, but for positive perceptions and to ensure that your email even gets opened in the first place? Subject: fields need to be clear, concise and … [Read More...]
Emoticons, which are thought of as sort of silly, can when used properly add clarity to your business e-mail. I don't use them very often and but when I do it is usually a winky-smiley. This is a winky-smiley: ;-) Many programs, will turn … [Read More...]
When using away messages, especially for business, there are several things you need to consider and follow through upon so that they are useful as intended and not a nuisance: Most importantly, if your e-mail address is subscribed to any … [Read More...]
Customer Service Issues
A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]
Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]
Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]