"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it." - Dale Carnegie (1888-1955) American Educator. When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone who will be easy and a pleasure to do business with. You only have … Read More...
Every day I get inquiries about the appropriateness of e-mailing other onliners about commercial ventures, new businesses or "information I know they can use." In particular Holiday specials or promotions that folks didn't sign up to … [Read More...]
A site visitor emailed that in his quest to become efficient and reduce the email volume in his inbox, he wanted to include "No Need for Reply" in his email or Subject: line. This was his way of letting the other side know that they didn't … [Read More...]
This post rises from the dead every year for your screaming pleasure! Want to scare the daylights out of your contacts this Halloween? Take your time responding to inquiries at your convenience. Attach multiple files that are humongous in … [Read More...]
Customer Service Issues
A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]
Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]
Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]