"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it." - Dale Carnegie (1888-1955) American Educator. When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone who will be easy and a pleasure to do business with. You only have … Read More...
When I go to a site with a chat feature, I do not hesitate to use it to get my questions answered. Heck, that is what it is there for and I take advantage of it when a site is so into customer service that they offer me that level of service … [Read More...]
Blind "Carbon Copy" comes from the days, way back when, where you would copy someone on a typed letter without the original recipient(s) knowing these other folks got a copy of the correspondence that was only addressed to them. Today "carbon" is … [Read More...]
Without a nice greeting (Hello, Hi, G'Day, Hey) at the beginning of your e-mail, you risk your e-mail being perceived as demanding or terse. When you call someone on the phone, you don't just start talking without a greeting. In off-line letters … [Read More...]
Customer Service Issues
Technology can frustrate even the most experienced of us. Whether it be website issues, partner inquiries, order concerns or follow-ups, when you are asking someone to be of help via e-mail or a Web form, it is best you do so in a humble way with … [Read More...]
One thing I always make a point of doing when I don't understand something is to double-check that my actions or lack of knowledge are not leading to an incorrect perception. I certainly don't jump to whip off e-mails making terse accusations … [Read More...]
Should you apologize if your business computers/network get an e-mail virus (zombie computers) that start sending out e-mails to all your clients? First, you want to figure out how that was allowed to happen in the first place so it does not … [Read More...]