Essentials

No Sign-Off? Are You Terse or Just Rude?

Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate closing. When asking for assistance, … [Read More...]

When To Send a “Thank you!” E-mail Revisited

There are those out there who feel e-mails that simply state "thank you" are a waste of time and bandwidth. Bandwidth? I don't think so... Maybe if we concentrate more on blocking spammers from our networks we can then begin to worry about the … [Read More...]

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Customer Service Issues

When is a Joke Not a Joke?

A site visitor writes: I hit "reply" to a coworkers email in which I should have "forwarded" to another person. The reply wasn't negative in connotation but it did refer to the sender in a joking way (to me, anyway) as a "damn Yankee". I realized … [Read More...]

Business Website Etiquette

Yes, there are Etiquette considerations when it comes to Websites. From what business site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing … [Read More...]

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Style and Substance

No Sign-Off? Are You Terse or Just Rude?

Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate closing. When asking for assistance, … [Read More...]

Office Signature Files

Should you have a different signature file for internal communications versus more formal e-mails with customers, partners and associates?  Most definitely!  Your coworkers do not need your phone number, contact information or alphabet soup … [Read More...]

“No Need for Reply”?

A site visitor emailed that in his quest to become efficient and reduce the email volume in his inbox, he wanted to include "No Need for Reply" in his email or Subject: line.   This was his way of letting the other side know that they didn't … [Read More...]

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