I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
Responding to Others Misfortune
So many of us are now doing business online. Technology has become tightly integrated into our business activities and tools, with email now one of your primary relationship building tools. The Human on the Other Side of the Screen Showing … [Read more...]
Do You Cc: the Sender if You Forward Their Email?
What is the the proper Email Etiquette when forwarding business emails that were sent to you, to a third party? Do you simply Cc: the original Sender? Unfortunately, Cc'ing the original sender when forwarding their email doesn't negate asking for … [Read more...]
Business Email: When the Bee Stings Give Them Honey
Rational or Reactional? How do you handle customers who send terse emails that make you wonder why so angry so quickly? Could be they do not realize how they sound. Or they could be intentionally rude. Regardless of their motive, in most cases … [Read more...]
How to Handle Unasked for Texts and IMs
Text Assumptions I recently wrote an article titled Business Texting Kiss of Death. I did receive a bit of push back on that one. One emailer noting that texting was now part of business and that I should "get with it". Well, I get to decide … [Read more...]
Return Receipt (RR) Etiquette
Do you know what a Return Email receipt is? Many folks don't even know about this functionality that lies within their email programs. A return receipt creates a return email that lets you know you when and if the recipient has received your … [Read more...]
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