My advice is sought quite regularly about what to do about a given business email conflict, misunderstanding or situation. In every case I am provided one side of the story. We all know there are always two. In … [Read more...]
Good Communications and Black Coffee
"Good communication is as stimulating as black coffee, and just as hard to sleep after." ~ Anne Morrow Lindbergh Don't you agree? I receive emails every day from various business onliners. Some are more … [Read more...]
No Sign-Off? Are You Terse or Just Rude?
Your sign-off gives you the opportunity to wrap-up the tone and intent of your email. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don't sign you name with an appropriate … [Read more...]
Keep the Courtesy in Conversations
Part and parcel of effective email communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens … [Read more...]
Lower Case Preferred Over All CAPS?
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they can't use the shift key: just leave your whole message in lowercase. It may look a little "casual," but … [Read more...]