One must take the time to choose a sign-off that is indicative of the overall tone of your e-mail. A sign-off that does not match the essence of the e-mail’s text can be perceived as being sarcastic or down right rude.
I have a bunch of websites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Many times I’m surprised I didn’t catch them in the first place. It happens to everyone. What […]
I was in a coaching session with a client recently where I was instructing them on the nuances of Business E-mail Etiquette in their day-to-day communications. You know, all the things I talk about here and in my books. They were very receptive and open to understanding the issues we were discussing. At one point […]
Every single company wants a good customer survey that will successfully help them in gaining their clients’ input and feedback. Unfortunately, not many understand the subtle nuances that can stop them from being ignored, deleted, or, worse, marked as spam. Customers tend to avoid surveys and, ironically, that often happens when they’re satisfied with your […]
Just like workplace dress codes and the unspoken rules of how to interact with coworkers, there are certain techniques used for how work emails need to be written. Can an email to a coworker be too casual? Of course, an email to a superior is going to be written formally, but how formal does it […]