My advice is sought quite regularly about what to do about a given business email conflict, misunderstanding or situation. In every case I am provided one side of the story. We all know there are always two. In … [Read more...]
Don’t Brush Off Email Privacy
Do you show a blatant disregard for your contact's privacy? Do you send group emails with long lists of addresses visible in the To: or Cc: fields? Is the only thing that list of folks have in common is you? You … [Read more...]
Keep the Courtesy in Conversations
Part and parcel of effective email communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens … [Read more...]
Lower Case Preferred Over All CAPS?
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they can't use the shift key: just leave your whole message in lowercase. It may look a little "casual," but … [Read more...]
Unnecessary Business Email Thank Yous?
What's with all the complaining about "Thank You" emails? Many claiming they are a waste of time, annoying and shouldn't be sent. I've posted on the topic of Thank You curmudgeons previously and have been on the … [Read more...]