A site visitor wrote... I was the recipient of yet another "email" faux pas, the automatic reply, one that has not been carefully checked before the "enter" key was struck, to whit: I sent an email requesting information for an article. I received, … [Read more...]
Keep the Courtesy in Conversations
Part and parcel of effective email communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first email … [Read more...]
Lower Case Preferred Over All CAPS?
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they can't use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it … [Read more...]
Unnecessary Business Email Thank Yous?
What's with all the complaining about "Thank You" emails? Many claiming they are a waste of time, annoying and shouldn't be sent. I've posted on the topic of Thank You curmudgeons previously and have been on the receiving end of "thank you" … [Read more...]
Stop, Reread and Think Before You Click Send
As you know, my posts are many times born of my own experiences running my businesses and receiving hundreds of emails every day. This post is about a trend I see forming as it seems to be happening more often. What is "it"? Folks not reading my … [Read more...]