How we handle email errors, whether they be in judgment or oversights once we discover they have been made, is what separates the professionals from the rest. For business email in particular, the biggest mistake made is simply not paying attention … [Read more...]
Online Copyright Refresher
The practice of stealing text and images from emails and websites is a common occurrence. I've received several emails about what are the online copyright "rules", so here's the run down. (Hint: Everything is not public domain.) Copyright … [Read more...]
Business Email Confidentiality and Trust
Running a successful business and forming long-term mutually respectful partnerships and relationships depends on trust. Both sides need to trust that the other has their best interests at heart. Each needs to know that their relationship is … [Read more...]
Cultural Business Email Etiquette?
A site visitor was curious and pondered: I belong to a global organization. Is there a source that gives cultural guidelines for sending emails to team members (or customers) of different elasticities and nationalities? Or, in our global … [Read more...]
Danger, Will Robinson! Email Requesting Phone Call
Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following email: Please call me immediately. I have … [Read more...]
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