.Your list of email addresses has to be managed carefully, respectfully and with courtesy. Especially if you do business globally, with the new GDPR EU regulations, not managing customer data properly can turn into a headache and fines. Just because … [Read more...]
NSFW = Not Safe For Work? What’s with that!?
I was interviewed recently on my view in regard to the use of the acronym NSFW. Apparently some felt that an acronym noting "Not Safe For Work", is necessary when sending e-mail to those they knew were at work to warn them that the content or links … [Read more...]
Email Etiquette and Failing Businesses
There are those that believe email etiquette it is a choice. Something that can be disregarded. Ironically and perhaps coincidentally these are the same folks that tend to be the ones who gripe and complain that their businesses are not doing well. … [Read more...]
You Know What Happens When You Assume?
I see it every single day in e-mail communications. Assumptions flying all over the place! When it comes to your business e-mail communications you can not, should not, must not assume. Just one wrong assumption can cost you business, … [Read more...]
Office E-mail “Gunfights”
In the cowboy movies gunfights usually end when there is only one person left standing. Office gunfights are a bit different. While not life threatening they can have a negative impact on careers. You know what I am talking about. E-mail … [Read more...]
E-mail & Online Copyright
Even though the Internet/Web is publicly accessible, contrary to popular assumption it is not a "public domain" environment. pub?lic do?main noun: public domain; plural noun: public domains The state of belonging or being available to the … [Read more...]
How should I perceive large font use in e-mail?
A site visitor inquires: Does the font size matter in an e-mail? What I mean is if your font is large does it also mean that the person is yelling or screaming at you? I have a coworker who does this and am not sure how to take it... We have to … [Read more...]
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