Your name is what identifies you; it's who you are. Capitalizing our names is one of the first things we are taught when we learn to write. Now with e-mail and all it's perceived informality, to many, capitalizing their name isn't important enough … [Read more...]
Before You Click Send…
So many misunderstandings because of misinterpreted intent happen in business e-mail every single day. Many who experience these situations end up stopping by BusinessEmailEtiquette.com and ask for my help and advice. Usually at fault is one side … [Read more...]
If You Wouldn’t Do It on Business Letterhead …
Then don't do it in a business e-mail! I do print and radio interviews weekly due to someone messing up at work and causing trouble by doing something with e-mail that they shouldn't. I am then always asked "Can you advise our readers/listeners on … [Read more...]
Initial E-mail = Initial Perception
When e-mailing a site owner through their site, or when sending an e-mail inquiry, one cannot be too careful when it comes to understanding how you will be perceived. The words you use, how you choose to use them and your underlying tone can make a … [Read more...]
E-mail Etiquette and Failing Businesses
Many seem to believe that it is and that E-mail Etiquette is something they can choose to practice or not. Some even have a visceral reaction to E-mail Etiquette and make a concerned effort to ignore this information because they "will not be told … [Read more...]
E-mails Should Not be Manifestos
Business e-mails are not the venue for rambling random thoughts, your latest tirade or manifesto about whatever your brain sparks at the moment -- save that for your Blog. Study after study proves out that long e-mails, especially those without … [Read more...]
E-mail: Men vs. Women
A while back I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail. One of the questions posed to me was in regard to "a new book … [Read more...]