Too many assume an informal of a tone in their business e-mails. Yes, with those you know very well, be as informal as you like. But for all other business e-mails, you should be as formal as possible until the situation clearly dictates … [Read more...]
Arrogant Auto-responders?
A site visitor wrote... I was the recipient of yet another "email" faux pas, the automatic reply, one that has not been carefully checked before the "enter" key was struck, to whit: I sent an email requesting information for an article. I received, … [Read more...]
Keep the Courtesy in Conversations
Part and parcel of effective e-mail communications is the ability to communicate with clarity -- which includes making sure that the desired tone is consistently relayed as the conversation is ongoing. What happens all too often after the first … [Read more...]
There is No Me in E-mail [MeMail?]
I once did a T.V. interview where the topic was "MeMail." MeMail is all about the sender. Their views, their photos, their discretion, their personality. They are just thinking of "Me" and what they want to do at that time when it comes to their … [Read more...]
E-mail Informality and Mistakes in Judgment
How we handle e-mail errors, whether they be in judgment or oversights once we discover they have been made, is what separates the professionals from the rest. With your business e-mail in particular, the biggest mistake made is simply not paying … [Read more...]
What’s in a Name?
Your name is what identifies you; it's who you are. Capitalizing our names is one of the first things we are taught when we learn to write. Now with e-mail and all it's perceived informality, to many, capitalizing their name isn't important enough … [Read more...]
Before You Click Send…
So many misunderstandings because of misinterpreted intent happen in business e-mail every single day. Many who experience these situations end up stopping by BusinessEmailEtiquette.com and ask for my help and advice. Usually at fault is one side … [Read more...]
If You Wouldn’t Do It on Business Letterhead …
Then don't do it in a business e-mail! I do print and radio interviews weekly due to someone messing up at work and causing trouble by doing something with e-mail that they shouldn't. I am then always asked "Can you advise our readers/listeners on … [Read more...]
Initial E-mail = Initial Perception
When e-mailing a site owner through their site, or when sending an e-mail inquiry, one cannot be too careful when it comes to understanding how you will be perceived. The words you use, how you choose to use them and your underlying tone can make a … [Read more...]
E-mail Etiquette and Failing Businesses
Many seem to believe that it is and that E-mail Etiquette is something they can choose to practice or not. Some even have a visceral reaction to E-mail Etiquette and make a concerned effort to ignore this information because they "will not be told … [Read more...]
E-mail: Men vs. Women
A while back I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail. One of the questions posed to me was in regard to "a new book … [Read more...]