Common sense dictates that not using profanity and terms that may be seen as possibly offensive is wise. Even more so in today's online environment. You have to be extremely careful that you do not use terms that may be misconstrued by someone, … [Read more...]
Business Email Etiquette & Website Forms
Having several websites, I receive inquiries daily. Some clearly do not seem to be from a business professional. But it turns out they are. Or they think they are? These are folks asking questions or looking for my professional assistance. … [Read more...]
How Long Should Business Emails Be?
The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
Initial Email = Initial Perception
When completing a contact form or when sending an email inquiry, never underestimate the power of perception! The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your … [Read more...]
Business Email Tone: What They REALLY Meant Was…
Meaning can easily be lost in email. We don't have eye-contact or body language, the things we rely on in the off-line world to determine intent or tone. Who hasn't received a business email where you had the dilemma of trying to interpret what … [Read more...]
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