I have a bunch of websites and I do tons of writing that requires I read, reread, and read again. I can go back to things I have written some time later and find errors that I missed. Many times I’m surprised I didn’t catch them in the first place.
It happens to everyone.
What happens is some kind soul ends up at my website and discovers my mistake. They take the time to e-mail me so that I can make the appropriate corrections. Some even commenting that they too have experienced the “Invisible Error Syndrome”.
Taking Corrections with Grace
What do I do when I receive these e-mails? Nine out of ten of the e-mails I receive are sent with genuine sincere concern to want to help.
However, there are those who are less than professional and feel the need to correct me as though I am a 5 year old that needs scolding. All the while noting their accomplishments with their alphabet soup after their name to lend credence to their corrections.
Fine — either way I have been given the opportunity to learn something and correct my errors. These corrections serve to make my sites better and that, not my ego, is the bottom line for me.
I thank them and offer my humble apologies for missing it in the first place. ? It is my mistake, my oversight — my error. I don’t make excuses.
Corrections are a Bonus
I take corrections in stride — I am comfortable with the fact I am not perfect. I realize that there is no way I am never going to make a mistake or overlook and error. No matter how hard I try.
It’s like having a second pair of eyes that catches what I miss. If someone takes the time to help me out, regardless of tone or motive, the result is the same. They have helped me to make my site or article better!
Always be open to improvement!
The same goes for E-mail Etiquette. None of us are perfect. Many have never had any formal training or education when it comes to E-mail Etiquette and proper technology use. And contrary to popular belief, the online world is not a free-for-all.
There are living, breathing human beings behind these screens — all with feelings, most trying to do their best. And in business, how you engage, promote and nurture your e-mail relationships and conversations can literally determine your level of effectiveness and success.
If it is pointed out to you in a kind manner that you need to work on your e-mail skills, or that you did something wrong online, or you overlooked an error on your website, don’t get offended and huffy.
Promptly thank the person who brought the issue to your attention. Then, go about correcting the situation and make efforts in the appropriate areas to resolve it for the long haul.
If you find someone needs help with E-mail Etiquette or found mistakes you want to make them aware of, don’t belittle them or attempt to make them feel stupid. If you cannot make corrections or suggestions with kindness; then don’t bother.?
I’ve never understood why some actually use the commodity of precious time to be intentionally rude or condescending when pointing out others mistakes. I also do not understand why some folks react so negatively when being kindly corrected.
By helping other folks learn we are all doing a service to online community by making this environment one that is profitable and enjoyable for all to participate. Don’t get mad if you don’t know everything yet. Don’t rest on your laurels and think that you do. And most importantly, don’t kill the messenger if someone points that out to you!
People think computers will keep them from making mistakes. They’re wrong. With computers you make mistakes faster. ~Adam Osborne
Give and take corrections with grace and you’ll find the online world to be that empowering environment you’ve heard about!