Today's Tip is a Short and Sweet Reminder! In the last several weeks, I've received emails asking what is meant when an email is received with only certain text purposely changed to red. How mad are they? Why use red? How should I … [Read more...]
Business Email Sign-off Considerations
The topic of how to sign-off an email is one that has perplexed and concerned many a business onliner. Those who are concerned about being perceived favorably wonder about how to leave the appropriate tone, close with the intended meaning getting … [Read more...]
Using Quotation Marks for Emphasis?
A site visitor writes: Is it acceptable to emphasize a point in an email with quotes? For example: The people on the Board are "elected" not appointed. Anything you can do to ensure your intent and the meaning of your comments come through as … [Read more...]
Why You Should Down-edit Instead of Top Post in Email Responses
I was complimented twice recently about how I respond to emails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. One commenting that they knew exactly … [Read more...]
Adding Emphasis Without Shouting (and Embarrassing Yourself)
Has this ever happened to you? You check your email and there awaits an email with select text in caps. Then, parts of the text are actually changed to the color red! What are they so upset about? What did I do, didn't do, say, didn't say? … [Read more...]
Little Details: Spelling Names Correctly
Several site visitors have asked for advice in regard to the incorrect spelling of their names by those who email them. They are concerned that their names are being spelled wrong, (or they are being addressed by a version of their name they simply … [Read more...]
Don’t Overreact Based on Assumptions
I post a lot about my experiences with other onliners to share how email can potentially affect how you are perceived. Running this site and many others, I am probably more exposed than most in regard to the number of inquiries and "personalities" I … [Read more...]
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