Just when you think you've seen it all. Let me share with you a situation I experienced this week that may help you to handle or avoid the same. On Monday I had an individual send me the following … [Read more...]
Be Annoying = No New Business
Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what … [Read more...]
Manners During Support Chats
We've become accustomed to using chats for business and customer service communications. In some cases I think we forget that there are human beings -- on both sides. When I go to a site with a chat feature, … [Read more...]
Business Email Signature File Best Practices
Signature files have been around since, well, before most current Netizens were even aware that email existed. Before the Web, folks generally had basic contact info and included their favorite quote to show their … [Read more...]
No Opening Greeting or Courtesy Closing?
Without a nice greeting (Hello, Hi, G'Day, Hey) at the beginning of your business email, you risk your email being perceived as demanding or terse. When you call someone on the phone, you don't just start … [Read more...]
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