The Short Answer... As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer... Many times picking up the phone and discussing the issues at hand is much more efficient and … [Read more...]
Initial Email = Initial Perception
When completing a contact form or when sending an email inquiry, never underestimate the power of perception! The words you use, how you choose to use them and your underlying tone can make a huge difference in how the other side views your … [Read more...]
Business Email Tone: What They REALLY Meant Was…
Meaning can easily be lost in email. We don't have eye-contact or body language, the things we rely on in the off-line world to determine intent or tone. Who hasn't received a business email where you had the dilemma of trying to interpret what … [Read more...]
In Business Email Does Size Matter?
See what I did there? Got your attention, right? Okay, seriously, does font size in business email matter? I was asked this in a visitor email who requested that I cover the topic. Then, the very next day, I received another size-related … [Read more...]
Listing Your Degrees in Signature Files
A site visitor writes: Is it customary to put the college degree you've earned in your signature block? For example, John Doe, MBA...or something to that effect? You can do that -- of course, only if you really have earned an MBA. I mention … [Read more...]
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