Do you receive business emails that are forwarded without any comment from the Sender? When this happens it typically leads to more questions having to be asked.
- Do I take action?
- Do you have a question?
- Is your time more important than mine?
- Why not take your time to type a nice greeting?
- Why not include a simple sentence or two about why you are forwarding that information?
While the Senders who do this think they are saving time by just forwarding without taking the time to note why, both sides are now less efficient.
Advise Why You Are Forwarding
In the course of going through my daily consulting emails, it is not uncommon to come across a forward. I assume the Sender wants me to do something with the information within. But if I assume incorrectly, and that can happen, I’ve wasted my time. Darn.
As a consultant, if I think I know what they want and proceed, I cannot bill out my time to redo or undo whatever I “incorrectly” advised or integrated. So I do not make a move without further clarification.
That requires an additional clarification email. Yep, another unnecessary delay that could have been avoided. As a policy I do not consider forwarded emails a “work order” or approval to take any action.
Smart Consultants Clarify First
I’ve learned this the hard way. “I didn’t know you would do all that…” or “I didn’t know what was involved…”. All because I took action based on the email they forwarded with no comment or direction.
This is where including comments like: “Hey, Judith — can you check this out and let me know what is involved? Thanks for your help!” works wonders. Heck, it took me only a couple seconds to type that!
In most cases, I consider a forwarded email without comments an FYI. Filed away for future reference.
If the topic is that which I know requires immediate attention, to avoid any possible misunderstanding, I will send a follow-up email asking for specific direction. Another added email. If only the Sender had let me know why they forwarded that particular email to me.
The moral of this story is…
Business email etiquette is not just thinking about how time strapped you are at the moment. It includes thinking about the person on the other side — who, by the way — is most likely just as time challenged as you are.
Professionals do not behave as if their time is more important than anyone else. The way to build solid business relationships is by not being “all about me”.
Consider the other side in everything you do. You accomplish that by taking the time necessary to type a simple sentence or two to make sure your requests are explained and understood.
Do you forward without comment? How do you handle forwarded business emails?