I was complimented twice recently about how I respond to emails. Both clients who mentioned this loved the fact that I responded point by point to their inquiries instead of just hitting reply and top posting. One commenting that they knew exactly … [Read more...]
How to Handle Errors in Business Mailings
We are only human. I've yet to run into anyone who is perfect or has never made a mistake. I make mistakes all the time... Business Mailings Require Priority Attention Like me, I bet you are on a bunch of mailing lists of companies you do … [Read more...]
Before You Click Submit…
Every contact you have using your business email address will reflect on your business. Even contacts you may not know very well or who may see you on a forum or discussion thread may be a future customer. You just never know. Webforms Count … [Read more...]
Remember Courtesy When Unsubbing
As my regular readers know if you boil down email etiquette to one word, it's courtesy. Taking the time and paying attention to details so that you are doing your best to think of others -- not just yourself or what you are willing to do at any … [Read more...]
Business Email is All About the Details — and Trust
The details that create a positive business impression are so very important to those who rely on email as part of their daily business activities. The very same details that are crucial to building trust in new and ongoing business relationships. … [Read more...]
Little Details: Spelling Names Correctly
Several site visitors have asked for advice in regard to the incorrect spelling of their names by those who email them. They are concerned that their names are being spelled wrong, (or they are being addressed by a version of their name they simply … [Read more...]
New Email Etiquette Workshop
I get emails almost every day asking for a class or seminar. Even have folks who want to fly me in to do a presentation. How boring would that be? Me standing in front of a room of people talking about email etiquette best practices with a … [Read more...]
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