Part of running a business is building your brand. Your brand is what will be the recognizable impression of what your business offers, is about and stands for. Branding goes far beyond just making sure that you have a cool logo. Everything you … [Read more...]
Business Email Etiquette Resistance
Why Resist What Can Help You Succeed? A portion of business onliners still resist the concept of Email Etiquette. I receive emails from folks like that daily through my various sites and just shake my head. I also receive emails from … [Read more...]
Stay Away from Sarcasm in Business E-mail
Sarcasm with the written word is skill; a skill many of us do not have. The problem is using sarcasm in your business e-mail can be incorrectly perceived as being rude, terse or worse. If you are not careful, that sarcasm can be amplified by a … [Read more...]
E-mailing on Company Time
It Should Go Without Saying... But yep, I have to say it. When it comes to e-mail activities while on the job, using company equipment and connectivity, your time on the job should not be spent dilly-dallying on socials or websites. Nor should … [Read more...]
E-mail Marketing Etiquette Basics
Based on the email landing in my inbox it appears it is time for this little reminder about E-mail Marketing Etiquette. Just the Basics Most sole proprietors and small business owners I work with struggle with the proper use of e-mail when it … [Read more...]
Forums & Blogs Not the Place to be Incognito
When it comes to forums, blog comments or message boards, using a nick-name or "handle" is an accepted practice. Many times these nick-names reflect your industry, hobby or interests. In these venues that is just fine for personal discussions -- … [Read more...]
Business E-mail Etiquette Resolutions for 2018
You new it was coming, right? Resolutions abound at this time of year. The fact is none are as important as those that can enhance your business success! That is why every year I review and revise this post to give you a running start (or a needed … [Read more...]
Business Holiday Thank You Notes
A site visitor writes: I would like to know the etiquette on thank you notes when it comes to business holiday gifts. I once read that sending a thank you via-e-mail is not proper, is this true? Great question and one I bet others have wondered … [Read more...]
Using “…” at the End of Sentences in Email
What does ... really mean? As my regular readers know, I constantly remind folks to use proper sentence structure and grammar when composing their emails. I pretty much leave it at that -- I am not a grammar writer or an English language major. … [Read more...]
Understanding Undeliverable and Returned E-mails
Do you get undeliverable e-mail returns or bounce-backs and are unsure what they would mean. You are not alone! I get asked about this quite often so I thought I would share with you information on how to decipher undeliverable and returned … [Read more...]
BEWARE: Red Means Red!
Today's Tip is a Short and Sweet Reminder! In the last several weeks, I've received emails asking what is meant when an email is received with only certain text purposely changed to red. How mad are they? Why use red? How should I … [Read more...]
What are RRs (Return Receipt) and When to Use Them
This morning I had an e-mail from a business guy asking about how and when one should use Return Receipts (RR). His inquiry was due to one of his associates making this request with every single e-mail that they sent. Why do Return Receipts even … [Read more...]
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