Over the last several weeks, I've noticed an increasing trend in what I can only describe as hyper customer service. I'm going to share with you some of my thoughts with this experience to shed some light on what … [Read more...]
Business Email Etiquette and Technology Tips for 2020
Resolutions abound at this time of year. In this case I prefer to call them tips. We aren't really resolving to do anything, we just need a little nudge on what we can do better. Who isn't interested in tips … [Read more...]
No Email Etiquette Could Mean No Response
Do you wonder why you do not receive responses to your business email inquiries? I know many do -- they email me about it all the time. It is pretty common to get inquiries asking me what I think about not … [Read more...]
Email Etiquette and Shared Workstations
A site visitor was curious and pondered: In our open office we have several workstations where staff share PCs. What is the proper response should one staff member find the open work-related email of another … [Read more...]
Etiquette When Refusing Email Return Receipts (RR)
Earlier this week I received an Return Receipt request or RR. This is the first in a very long time. Turns out when my email software updated, it had added new options for RRs. Which changed the "never send a … [Read more...]
Business Email — First Contact; First Impression
Your first contact with a potential new customer, employer or partner a will make a first impression. On or off-line. That impression in many cases will determine if a business relationship will be encouraged. … [Read more...]
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