A site visitor was curious and pondered... We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday - after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big deal for our company and there has not been a response at all. Should I be worried? She's probably … [Read more...]
E-mail Etiquette and Shared Workstations
September 9, 2011 By 2 Comments
A site visitor was curious and pondered: At work stations where staff share PCs, what is the proper response should one staff member find the open work-related email of another staff member, which has not yet been closed? (At my job the second person knowingly typed a message in the others email, sending from him to him, and acknowledging in … [Read more...]
E-mail Etiquette Survives the Test of Time…
September 22, 2010 By Leave a Comment
Many contact me about my books being a couple years old and when I plan on updating. I may consider doing so when there is something new to update -- but there really hasn't been -- for years. Being I've been supporting, encouraging, espousing, promoting and talking about E-mail Etiquette for 16 years now, I can honestly tell you I am typing … [Read more...]
Business E-mail Etiquette: Stop the Forwarding Form Letter
June 30, 2010 By Leave a Comment
A Business E-mail Etiquette site visitor writes.... (and this is all the e-mail contained) "I need a form letter I can e-mail coworkers and business contacts to end forwarded jokes, etc." It is hard to ask folks to refrain from doing something we don't like when we are not communicating with courtesy or setting an example ourselves. This … [Read more...]
Business E-mail: Thank You, You’re Welcome
June 23, 2010 By 4 Comments
With business e-mail, do you thank a contact or associate for sending you a thank you e-mail? Do you e-mail back "you're welcome" when they e-mail back that you are welcome? Believe it or not I get several e-mails every week wondering how to address responding to "thank you e-mails." These inquiries are from nice folks just wondering what is … [Read more...]
Business E-mail Etiquette Means Picking Up the Phone!
April 28, 2010 By 2 Comments
It's easy to whip off an e-mail in the heat of emotion. It's also "safe" to make assumptions and to easily type accusations that are simply not true when hiding behind these screens. Many times this happens when one side or the other misinterprets the other side's intent or tone. Sometimes, as in a recent case that I personally was involved … [Read more...]
Who Should You To: or Cc: ?
February 16, 2010 By 2 Comments
When do you use the To: field or the Cc: field? There really are no hard and fast rules. One of the words I use most here on this site is discretion -- and when to use the To: field vs. the Cc: field is all about discretion and the circumstances at hand. As a general guideline, use the To: field if you want to address several contacts for the … [Read more...]
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