If you needed to send an e-mail to your coworkers with a very important message, would it then be O.K. to cap and bold the sentence that was of the utmost importance? Ask yourself this… Would you cap and bold if the e-mail were on an official interoffice memo? If not, then don’t do it […]
If you are an “emotional formatter”, it will behoove you to start working on your vocabulary so you can choose the appropriate words to relay your intent or tone instead of relying on formatting to make your point.
Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt, bossy, demanding or impersonal if you don’t sign you name with an appropriate closing. When asking for assistance, always close with a TIA, Thanks!, Appreciate your support! — something that reflects your sincere […]
Part and parcel of effective e-mail communications is the ability to communicate with clarity — which includes ensuring that your tone is consistently relayed as the conversation is ongoing.
A site visitor writes: I actually just wanted to make a suggestion for the folks who use caps lock because they can’t use the shift key: just leave your whole message in lowercase. It may look a little “casual,” but most people will still prefer it over all caps. Just a thought. I can’t believe […]
A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line business letterhead, before my signature file? No, you are not supposed to […]