perceptions

Why empathy in business emails matters.

Common Courtesy | Style and Substance

Business Email & Empathy

Updated:November 5, 2021

When quotation marks are snarky...

Formatting | Q and A

Careful: Quotation Marks Can Be Snarky

Updated:October 22, 2021

Are your business emails taken seriously?

Essentials | Style and Substance

How to NOT Be Taken Seriously

Updated:April 6, 2023

Business Email Words and Tone Matter

Essentials | Style and Substance

Tone is Everything in Business Email

Updated:April 23, 2025

Don't be annoying by cold calling via email.

In the Office | Style and Substance

Top 3 Email “Cold Calling” Pet Peeves

Updated:September 27, 2024

When you ask for advise, be courteous when you receive a response you may not like.

Common Courtesy | Essentials | Style and Substance

Don’t Overreact Based on Assumptions

Updated:July 23, 2021