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AI & Business Email Etiquette: The Big Picture

ByJudith Posted onNovember 12, 2025November 12, 2025 Reading Time: 2 minutes

Each year, I update my Business Email Etiquette eBook to keep up with evolving technology. In doing so this year, while contemplating AI and our business email communications, I realized that’s a complex tell. One too large for this blog.

So it will be added to the V2026 of my Business Email Etiquette eBook, which I am currently putting the final touches on. Should be done by the end of November.

Until the new eBook is released, here’s the TL;DR: AI is transforming business email—saving time and boosting professionalism—but risks eroding authenticity, trust, and human skill. Balance is key.

In my over 30 years of online experience, rare are those doing business online who can “balance.” If there is something easier—a shortcut, a freebie—they dive in, and the balance is lost.

I see this happening already. But I digress…

The Upside of AI and Business Email

AI can save up to 28% of email time with auto-drafts & smart replies.
Using AI as a tool can add clarity, tone, and professionalism (no typos, better subject lines).
Integrating AI enables hyper-personalization in sales/marketing (increased open rates of 20%+).

The Downside of AI and Business Email

AI emails tend to feel generic & cold—trust can erode up to 43% with heavy use.
Managers using AI are seen as less sincere (trust dives from 83% to 40%)
Risks deskilling younger pros & introducing biases/hallucinations. (Yes, AI has hallucinations.)

The Bottom Line

AI should assist, not replace.
Use it for drafts → edit with your voice → disclose when needed.

Full deep-dive article: Read the complete analysis in the 2026 version of my ebook, which is being released shortly.