Why do some use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender’s character, professionalism and, yes, education.
When it comes to business email, the words you choose and how you use them can be directly correlated to your business ethos. What you may feel is important (or not). What it will be like to work with you.
When landing on website or Blog where you do not agree with the commentary, why would you feel the need to send an email filled with cuss words? Basically, that is being a bully. Does that make them feel better? Will it produce any results other than to cause friction?
Leave Out the Emotion
If you are the Sender or responding to a profanity-laden email. Take a deep breath before clicking Send.
When you find that you are going to respond purely based on a negative emotion, don’t. Wait until you can think about how to respond professionally, factually and intelligently.
If you disagree with the content; explain why. Present your point of view based on reality and facts so they can understand why you so viscerally disagree.
But to not state clearly why you are so upset and only name call or swear reflects you really don’t have a valid alternate point of view. That approach is certainly not a way to be taken seriously.
Sadly, this situation is becoming increasingly common online. I’ve received a few myself because someone disagrees with Business Email Etiquette. Swearing over Business Email Etiquette?
And, I’m not alone. I hear about abusive emails from visitors to this site asking what to do and from my clients as well.
If you disagree with someone’s opinions or writings, you do have the option to let them know. That is part of the online experience — feedback, forums, contact forms. Whether that particular email or comment is the right thing to do, at that point in time or not, can be up to debate and discretion.
Instead, communicate based on the facts at hand and have an constructive conversation where differences can be exchanged. Without swear words.
And if you use your business email address to send such emails or post commentary with foul language on blogs or in forums — your business will be judged accordingly.
Lead by Example
Being online or owning a website means you will run into these types. There will always be those that will have a different opinion or disagree with your processes or procedures. So don’t take it personally and always respond professionally.
Keep in mind there is no requirement to respond to rude or abusive emails. There are times where no matter how you respond, there is no upside.
When you run into this type of communicator, you have the opportunity to set an example. You can show that how you run your business includes a level of professionalism and courtesy that was not offered to you.