Why is it some folks feel the need to use profanity simply to communicate a difference of opinion or point of view? Choosing to do so, I believe, speaks volumes about the sender’s character, professionalism and, yes, education.
When it comes to business e-mail, the words you choose and how you choose to use them can be directly correlated to how your run your business, what you feel is important (or not), what you will be like to work with as well as your level of professionalism.
If you land at any of my sites or Blogs and do not agree with my commentary, why would someone feel the need to send an e-mail filled with cuss words? What’s the point? Does that make them feel better? If you disagree with my content; tell me why. Present your point of view so I can understand why you so viscerally disagree. But to not make those points and only name call simply causes me to delete you.
This situation is becoming increasingly common if you own a Web site. I hear about abusive e-mails from my clients as well.
If you disagree with someone’s opinions or writings, you are welcome to let them know — that is one of the big parts of being online, feedback, forums, contact forms. But why not communicate based on the issues and having an constructive conversation where ideas and points of view are exchanged? And if you use your business e-mail address to send such e-mails or post commentary with foul language in forums — your business will be judged accordingly.
If you are online and/or own a Web site, you will run into these types. They name call the moment you have a different opinion or they don’t like your processes or procedures. You’ll see they rarely communicate based on the validity of their different point of view.
When you run into this version of an onliner, you have the opportunity to set an example. You can show how you run your business and respond to them with a level of professionalism and courtesy that was not offered to you.
If you do feel the need to respond, and keep in mind many times there is no such requirement – treat them with the level of courtesy they were unable to offer you and thank them for their comments.