Have you run into emailers who ignore what you have requested to only reply with additional demands? Or how about those emails with questions requiring answers and if you do get a reply the questions are ignored.
If these contacts were face-to-face, they would be required to listen to what you have to say and respond to that information. With email they can ignore your side of the “conversation” to continue the discussion in the direction they prefer.
Folks who communicate in this manner are not good customers, partners or providers. I think the casual perception of email is a contributing factor. The fact is email requires your full attention and should not to be taken any less seriously than any other mode of business communication.
Ask a question they don’t like; they ignore you. Point out an issue of concern and that too gets overlooked while they type back about what they perceive to be an issue they want addressed on their terms. Selective replies abound.
Is this the type of communicator you want to do business with? Probably not. Speaking from experience folks who communicate in this manner make me inefficient. And, I hate being made inefficient. Don’t you?
The saying that the “customer is always right” does not give tacit permission to ignore requests or sidestep issues. Especially if they go to the core of doing business with you. Do you want to be that customer/coworker/supervisor/boss/manager who is known to be difficult to communicate with?
Being a Good Business Partner
Part of being a good business partner is showing respect for others time. This requires reviewing each email and responding point by point. It does not mean ignoring what you want to avoid or are not ready to discuss.
If you are sent an email that you do not yet have the answers for, or are unable to respond to, reply and state as much. The last thing you want to do is be viewed as a one-way communicator. That is never good for the relationship building process that is so critical to successful business partnerships.
Nine out of ten times when I run into an individual who communicates in this manner, you can count on the fact that they are probably disorganized in everything else that they do. Back to the inefficiency thing, I have actually chosen to not encourage business relationships based on initial communications that reflect this.
There is no reason in 2018 to not be an organized and efficient email communicator. How you chose to respond to emails will be a window into what it will be like to do business with you.
How to Foster Efficient Communications
If you want to be taken seriously, always make sure that you are clear and that you note specifically what you need out of the conversation. When you reply to incoming emails check that your response addresses the concerns and questions of those you are replying to. Strive to be the epitome of efficiency!
It is so important that you take the time and make the effort to communicate like a detail orientated professional. It will be good for your partnerships and for your business.